Are you and your team ready to increase your live chat proficiency? Our FREE online tutorials can help turn novice handlers into expert responders. With our helpful tutorials, your properties can begin converting more renter interest into leasing appointments.

Here are the 5 FREE online video training courses now available. Click on any of the links below to begin the tutorial:

Why Chat
Understanding the benefits and proper application of live chat.

Chat Essentials
How chat works best with phone calls, how to answer customers questions
and what things to avoid.

Advanced Chat
Includes how to handle pricing questions, tips for keeping the conversation going, monitoring chat sessions, and making the best use of shortcuts.

Reviewing Chat Transcripts
Proven chat techniques and how to analyze transcripts to improve results.

Chat Administration
Ways to increase chat activity to your store and what to look for when reviewing chat performance reports.

How About Live Training?

Looking for a more hands-on approach? Lead Chat Trainer, Jill Skurtovich, hosts FREE weekly live training webinars. During the webinars, Jill covers essential chat topics, how-to’s, and takes your questions. For more information and to sign-up, click here, then select one of the available dates listed on the bottom-left side of the page.

For support questions and more information on all of our training opportunities, visit the Contact At Once! Support and Training page: http://www.contactatonce.com/support-training

Each Tuesday at 2PM Eastern Time Jill Skurtovich of Contact At Once! hosts live training webinars for apartment managers and leasing agents. During these live webinars users learn how to use the Contact At Once! apartment chat software to effectively communicate with residents and prospects.

WHO SHOULD ATTEND?

If you’ve recently placed Contact At Once! on your apartment community website or you’ve added live chat powered by Contact At Once! to your Apartments.com or ApartmentFinder.com listings, you’ll want to attend one of these educational webinars designed to help you and your team get the most out of chat.

WHAT IS COVERED?

During the webinar Jill will discuss:

• Getting Started with Apartment Chat
• Conversation Best Practices
• Optimizing Your Chat Sessions
• Ways to Increase Results

And at the end, Jill will host a question and answer session to field any remaining questions.

RESULT

Attending the live webinar training is an important way to increase your team’s proficiency with apartment chat which will help your team turn more website ‘lookers’ into appointments and leases.

SIGN-UP

Click on any of the links below to reserve your spot:
Oct 25, 2PM EST
Nov 1, 2PM EST
Nov 8, 2PM EST
Nov 15, 2PM EST
Nov 29, 2PM EST
Dec 6, 2PM EST
Dec 13, 2PM EST
Dec 20, 2PM EST

Looking for immediate answers to your questions? Visit the Contact At Once! Support page for helpful FAQs and access to the industry’s best support team.

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